Mawahibna
Help Center
Answers to the most common questions.
Uploading your work
How big can my files be?
+
What video format should I use?
+
How should I export photos?
+
What about voice-over and audio demos?
+
Getting started
What is Mawahibna?
+
Is it free to join?
+
What is the difference between a brand and talent account?
+
Payments & fees
How does payment work?
+
What are the platform fees?
+
What is escrow?
+
When does talent get paid?
+
What currencies are supported?
+
Is VAT applied?
+
Briefs & applications
How do I post a brief?
+
How does AI brief writing work?
+
How does AI talent matching work?
+
Can I apply to multiple briefs?
+
Shoot protection
What is shoot protection?
+
What is a Refund Guarantee (+10%)?
+
What is a Re-source Guarantee (+15%)?
+
Delays & talent responsibility
What happens if a booking is delayed?
+
What happens if a talent misses a deadline that's their fault?
+
Do these penalties ever reset?
+
What happens if a talent is suspended?
+
Where does the forfeited fee go?
+
Deals & messaging
What happens after I hire talent?
+
How do I approve completed work?
+
What if I am not happy with the work?
+
Message us
Send a message from your account
Open conversation
Email support
support@mawahibna.com
Response within 24 hours
WhatsApp
Message us on WhatsApp
Sun–Thu, 9am–6pm GST
Log in
·
Back to homepage